Return & Exchange Policy


Need to request a return or exchange? Please submit request HERE

What is your Return Policy?

-Shop Gina Celeste accepts returns if....

  • Within (7) Purchase at an in-person event date of shipping carrier delivery or date of local delivery (the date order is placed out for local pick-up)
  • Buyer is responsible for return postage or getting item back to Shop Gina Celeste within 7 Days of Purchase/Delivery. Shop Gina Celeste is not responsible to refund any ship charges a customer may have incurred. 
  • Items mailed back or returned outside of 7 day window will not be subject to refund and will be issued a store credit IF return and exchange criteria are met.* 
  • Any exchange will be sent free from Shop Gina Celeste pending inventory availability. Shop Gina Celeste will HOLD requested exchange item ONLY for allotted return window.

What is Eligible for return/exchange?-

  • New with Tag items that have NOT been worn/washed and with Shop Gina Celeste and/or manufacture tag attached. (must be attached in original form not just included) 
  • Items that are sent damaged by Shop Gina Celeste and not damaged in wear/trying on or in transit. *Shop Gina Celeste does not cover items damaged in transit by the shipping carrier. Please select ROUTE shipping at checkout or an upgraded ship option to ensure this protection. Any items damaged in transit is the responsibly of the shipping carrier and receiver to come to a resolution on. 
  • Size/color exchange (if all other conditions are met)

What is NOT eligible for return/exchange?

  • Items sent back or brought back AFTER 7 day return window. (Eligible for store credit PENDING other criteria is met)
  • Items that have been worn and/or have been "damaged" by buyer (example deodorant stains, pet hair, cigarette smoke, damaged when washing/wearing, ect) The Shop Gina Celeste team has the ultimate oversight on damage assessments.
  • Bralettes, swimwear, worn shoes and clearance/sale items are all FINAL SALE and are not eligible for return or exchange. This includes store credit. 
  • If any item(s) is DENYED for a return/exchange- Shop Gina Celeste will either hold the item for (2) weeks for customer pickup or the customer may elect to pay shipping to receive the item back. Items not picked up or not elected to ship will be donated or destroyed. 

Special concessions- if an item ARRIVES damaged or is sent incorrectly by Shop Gina Celeste- Shop Gina Celeste will sent a pre-paid return label via email to the buyer. Buyer is responsible to print and mail item back within return window. If not sent back within return window-return label will be voided. If items are damaged in transit by the shipping carrier- a case will be filed with the ship carrier. 

What is your Policy on Cactus Cash Reward Points and Returns?

Any items that are a monetary return will have their value deducted from the customer's Cactus Cash points in the same increment they earned. If a reward was used and the item(s) on the order are returned and refunded-the reward will not be able to be re-issued. Refunds will reflect the value of the order less any rewards or coupons used. If a reward was redeemed with points that later are refunded- that earned reward will be disabled from the customer account. 

What is your Policy on Special Orders?

If an item is a special order or a replacement is being ordered - it is considered FINAL SALE. No returns or refunds will be accepted. All special orders much be paid for prior to order. 

What if my item gets lost or damaged in the mail?

Once an item leaves our shop, Shop Gina Celeste is no longer responsible for the package. Any lost or stolen packages must be filed with USPS  or UPS by the receiver of the package. USPS First Class shipping does not come with package insurance just tracking. If you would like insurance on your package, please choose the upgraded shipping option such as USPS priority or UPS Ground. We also offer ROUTE shipping insurance to cover packages.

What is your Policy on Price Adjustments?

Shop Gina Celeste does not make adjustments to previous purchases to reflect a pricing difference. Items purchased previous to a sale price or coupon are not eligible for price adjustment. 

 

Any Questions please email the Shop Gina Celeste Team at

customerservice@shopginaceleste.com