Request a Return

Need to make a return request- please submit request form HERE

  • Shop Gina Celeste accepts returns on new with tag items back within (7) days of in-person purchase or date of delivery (or day of pick-up ready)
  • Shop Gina Celeste does not accept back sale/clearance items, accessories (jewelry, hats, ect) intimates, shoes or holiday styles for return or exchange. Special Orders/Pre-orders are also not eligible for return or exchange.
  • Items may be returned either by mail or in-person. Buyer is responsible for shipping as applicable. Additional details can be found on our return/exchange request form
  • Additional details on our Return/Exchange policy can be found here 

IMPORTANT UPDATES AS OF 7/11/22

  • Shop Gina Celeste no longer sends exchanges. We will just be issuing refund to original payment method OR store credit so you may purchase an alternative size and/or item.
  • Website exclusive items must be returned to Shop Gina Celeste no later than 7 days from delivery. We will be unable to refund after the 7 day mark. Store credit may be issued or may be denied. They must include all original packaging to be eligible for return. 
  • Items purchased with return store credit are considered final sale. 
  • Shop Gina Celeste reserves the right to decline return requests if we feel they are excessive, suspicious or abusing our system. We offer many options for buying confidence and security for your purchase such as on site chat, size guide, various model photos and detailed descriptions.