Request a Return
Need to make a return request- please submit request form HERE
- Shop Gina Celeste accepts returns on new with tag items back within (7) days of in-person purchase or date of delivery (or day of pick-up ready)
- Shop Gina Celeste does not accept back sale/clearance items, accessories (jewelry, hats, ect) intimates, shoes or holiday styles for return or exchange. Special Orders/Pre-orders are also not eligible for return or exchange.
- Items may be returned either by mail or in-person. Buyer is responsible for shipping as applicable. Additional details can be found on our return/exchange request form
- Additional details on our Return/Exchange policy can be found here
IMPORTANT UPDATES AS OF 11/8/21
- Shop Gina Celeste now offers credit back on any shipping paid IF store credit as the refund method is selected. Shipping will not be credited back if refund to the original payment method is selected.
- Shop Gina Celeste will be offering pre-paid return labels by request. You may select this option and one will be sent to you and the cost deducted from your refund or credit amount. SGC often gets cheaper shipping rates vs. what you find at the post office.