Request a Return

Need to make a return request- please log into you account and request one here HERE 

  • Approval or Denial of Request will be based on Return Policy. Please note submission of a request DOES NOT indicate approval. Please allow 1-2 business days for response.
  • Shop Gina Celeste accepts returns on new with tag items back within (7) days of in-person purchase or date of delivery (or day of pick-up ready)
  • Shop Gina Celeste reserves the right to limit what is deemed excessive returns. Requests exceeding 50% of your total monthly order or more than (3) items per month will not be eligible for refund and will be given store credit only or may denied if we feel its suspicious.
  • Any return postage paid by Shop Gina Celeste will be deducted from refund or store credit. Shop Gina Celeste is able to get a cheaper shipping rate than what you'd find at the post office. If you prefer to drop off your item(s) or pay your own shipping please indicate on your return request. 
  • Shop Gina Celeste does not accept back sale/clearance items, accessories (jewelry, hats, ect) intimates, shoes or holiday styles for return or exchange. Special Orders/Pre-orders are also not eligible for return or exchange.
  • Items purchased with anything greater than a 15% discount are eligible for store credit only. 
  • Items purchased with return store credit are considered final sale. 
  • Shop Gina Celeste does not reimburse Cactus Cash coupons used if items are returned. 
  • Additional details on our Return/Exchange policy can be found here