Need to request a return or exchange? Please submit request HERE
What is your Return Policy?
-Shop Gina Celeste accepts back items within (7) Days of Purchase/Delivery/Placed out for Local Pick-up Refunds may be given back in the original form of payment or as store credit or exchange.
To initiate a return or exchange please EMAIL Shopginaceleste@gmail.com with your order # and the item(s) you would like to return/exchange.
- Buyer is responsible for return postage or getting item back to Shop Gina Celeste within 7 Days of Purchase/Delivery.
- Items mailed back or returned outside of 7 day window will not be subject to refund and will be issued a store credit*
- Any exchange will be sent free from Shop Gina Celeste
Eligible for return/exchange-
- New with Tag items that have NOT been worn/washed.
- Items that are sent damaged and not damaged in wear/trying on.
- Size/color exchange (if all other conditions are met)
NOT eligible for return/exchange-
- Items sent back or brought back AFTER 7 day return window.
- Items that have been worn and/or have been "damaged" by buyer (example deodorant stains, pet hair, cigarette smoke, damaged when washing/wearing, ect)
- Intimates, swimwear, shoes and clearance items are all FINAL SALE and are not eligible for return or exchange.
Special concessions- if an item ARRIVES damaged or is sent incorrectly by Shop Gina Celeste- Shop Gina Celeste will sent a pre-paid return label via email to the buyer. Buyer is responsible to print and mail item back
All Accessories and Intimates are Final Sale.
Customer is responsible for Return Shipping if applicable. Shop Gina Celeste will ship any exchange item back to the customer for free (first class mail) once return has been received and pending the full return policy was followed. Shop Gina Celeste is not responsible to refund any ship charges a customer may have incurred.
What is your Policy on Special Orders?
If an item is a special order or a replacement is being ordered - it is considered FINAL SALE. No returns or refunds will be accepted. All special orders much be paid for prior to order.
What if my item gets lost in the mail?
Once an item leaves our shop, Shop Gina Celeste is no longer responsible for the package. Any lost or stolen packages must be filed with USPS by the receiver of the package. FREE STANDARD shipping does not come with package insurance just tracking. If you would like insurance on your package, please choose the upgraded shipping option.
What is your Policy on Price Adjustments?
Shop Gina Celeste cannot make adjustments to previous purchases to reflect a pricing difference. Items purchased previous to a sale price or coupon are not eligible for price adjustment.
What is your policy on Local Pick-up?
Here at Shop Gina Celeste we're excited to offer pick-up to our local customers! Please read the details below to be set for our online order pick-up!
- If you would like to pick-up your order please select "local pickup" at checkout. If this isn't selected you item will be moved to be shipped. We are unable to alter once an order has been placed.
- If you selected "free shipping" at checkout and would rather to have your order picked-up, you must contact email@example.com within (2) hours of order placement. Changes are not guaranteed but we will do our best to accommodate.
- When your order is ready to be picked-up you will get an "order fulfilled" email. Please allow the standard processing time for this (up to 2 business days).Once received,your order is now ready for you at your convenience for porch-pickup.
- Porch Pickups are located at 13645 Forest Glade Dr. 46037 items are set out each morning by 10am est and taken in at 10pm est unless otherwise requested.
- You item will be in a bag w/ your name. Porch Pickups are monitored by video surveillance. No need to contact regarding picking up or not! you can come at your convenience!
- Once an item is placed out for porch pick-up, Shop Gina Celeste releases any responsibility for the items. It is up to the customer to pick-up in a timely fashion. If an item has NOT been picked-up after 2 weeks of fulfillment, the item will be placed inside the shop and the customer may arrange a specific date for pick-up or item risks being placed back on the rack.
- If you selected local pickup and decide you want the item shipped-an invoice will be sent to you for $5 to cover the shipping.
- The standard return period on an item starts the day it is set out for pickup. I won't be able to return/exchange an item if it has been picked up outside of my standard return policy.
Further questions please contact firstname.lastname@example.org